Patient Care Call Center & Case Management Specialist

Medical Service Co.; Champaign (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Commissions

Auto & Mileage Reimbursement

HSAt w/Company Contribution

Pet Insurance

Life and AD&D insurance

Disability insurance

Tuition Reimbursement

EAP

Referral Bonus

Social Recognition Program

CALM App

401k / Roth IRA

Company discounts

Payactiv/On-Demand Pay

Paid vacation

Sick Days

Holidays

Job summary

Medical Service Co. is seeking a dedicated Call Center, Case Management Specialist to handle high volumes of inbound calls related to Respiratory and Durable Medical Equipment. You will verify insurance, document interactions, and guide patients through solutions with strong communication.

The role requires at least 1 year of customer service experience, excellent phone etiquette, and the ability to multitask in a fast-paced environment. This is a full-time on-site position with benefits.

Qualifications

• Minimum of 1 year of progressively responsible customer service experience.
• Excellent oral and written communication skills.
• Pleasant personality with excellent phone, interpersonal, and organizational skills.
• Ability to prioritize and manage time effectively.
• Build sustainable relationships and engage customers by taking the extra mile.
• Works well independently and in a demanding environment.

Responsibilities

• Manage high volume of inbound calls in a timely manner.
• Follow call center scripts when managing topics.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Verify insurance coverage.
• Document patient interactions, resolutions, and follow-ups.
• Input patient information and orders into the system as needed.
• Collect method of payment according to MSC protocol.
• Communicate effectively with customers over the phone.
• Meet personal and team qualitative and quantitative targets.
• Maintain HIPAA privacy and data protection standards.
• Collaborate with other specialists and healthcare professionals.

Skills

Customer service

Phone skills

Written communication

Multitasking

Time management

Teamwork

HIPAA awareness

Education

High School diploma

Job description

Medical Service Co. is seeking a dedicated Call Center, Case Management Specialist to handle high volumes of inbound calls related to Respiratory and Durable Medical Equipment. You will verify insurance, document interactions, and guide patients through solutions with strong communication.

The role requires at least 1 year of customer service experience, excellent phone etiquette, and the ability to multitask in a fast-paced environment. This is a full-time on-site position with benefits.