Patient Care & Billing CSR - Medical Equipment

Quipt Home Medical, Corp.; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Quipt Home Medical, Corp. is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and commercial accounts. You will handle inquiries, process orders, verify insurance, and coordinate deliveries with clinical staff and drivers.

The ideal candidate embraces strong communication, precise data entry, and teamwork. This on-site role includes benefits such as medical, dental, disability, 401K, paid holidays, and generous PTO, with formal

Qualifications

• High School Diploma or equivalent is required.
• Previous clerical or customer service experience preferred.
• Proficiency with Microsoft Office (Word, Excel) is expected.
• General office skills including typing, faxing, filing, and multi-line phone handling are required.
• Neat appearance and strong interpersonal/communication skills are essential.
• Experience with Medicare/Medicaid billing or medical office operations is a plus.

Responsibilities

• Provide information about products and services and handle inquiries and complaints.
• Qualify orders by customer and insurance information and process orders accurately.
• Input orders into the computer system and prepare necessary paperwork and prescriptions.
• Coordinate delivery/pickup times with patients or caregivers and communicate with delivery personnel.
• Assist with clerical tasks such as mail, fax, and file management.
• Maintain patient files and ensure all documentation is current and complete.
• Participate in company training programs and adhere to all policies and procedures.

Skills

Microsoft Office

Strong communication

Office typing & filing

Education

High School Diploma or equivalent

Job description

Quipt Home Medical, Corp. is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and commercial accounts. You will handle inquiries, process orders, verify insurance, and coordinate deliveries with clinical staff and drivers.

The ideal candidate embraces strong communication, precise data entry, and teamwork. This on-site role includes benefits such as medical, dental, disability, 401K, paid holidays, and generous PTO, with formal