Patient Care & Billing Coordinator

Accendra Health, Inc; Richmond (VA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Job summary

Accendra Health, Inc. is seeking a Branch Coordinator in Richmond, VA to deliver high-quality patient service by phone and in person. You will manage orders, verify insurance, obtain authorizations, and assist the branch team to ensure timely processing and accurate billing.

The role requires strong organizational skills, attention to detail, and solid communication across departments. A High School Diploma or equivalent is required, and prior office or healthcare experience is preferred.

Qualifications

• Basic to intermediate computer skills and ability to work across multiple systems.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information and resolve issues.
• Process orders, verify insurance, obtain authorizations, and manage documentation for billing.
• Work with sales, referrals, and patients to gather necessary information for insurance guidelines.
• Collect payments, reconcile receivables, and handle daily financial tasks.
• Conduct outbound calls for satisfaction and follow-up.
• May perform downloads of monitoring devices and basic equipment testing.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Education

High School Diploma or equivalent

Job description

Accendra Health, Inc. is seeking a Branch Coordinator in Richmond, VA to deliver high-quality patient service by phone and in person. You will manage orders, verify insurance, obtain authorizations, and assist the branch team to ensure timely processing and accurate billing.

The role requires strong organizational skills, attention to detail, and solid communication across departments. A High School Diploma or equivalent is required, and prior office or healthcare experience is preferred.