Patient Care Associate - Frontline Clinical Support

Washington University in St. Louis; Town and Country (MO); On-site; USD 23,308 - 33,875; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass

Retirement plan

Job summary

Washington University in St. Louis is seeking a Patient Care Support professional to assist in clinic operations, manage patient flow, and help with documentation and coordination of care. The role involves direct patient contact, basic tests, and communication with care teams.

A high school diploma and patient care experience are required, with BLS/ACLS certifications preferred. The position emphasizes HIPAA compliance, quality improvement participation, and adherence to safety standards in a

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Patient Care Support (1 Year).

Responsibilities

• Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.
• Directs the patient's flow assisting with various procedures/treatments and completes various documentation including requisitions.
• Routes phone messages, patient questions to the appropriate personnel.
• Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts.
• Completes various paperwork.
• Answers basic questions regarding treatments, diagnosis and/or procedures.
• Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards.
• Cleans and stocks exam rooms and sterilizes equipment.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a Patient Care Support professional to assist in clinic operations, manage patient flow, and help with documentation and coordination of care. The role involves direct patient contact, basic tests, and communication with care teams.

A high school diploma and patient care experience are required, with BLS/ACLS certifications preferred. The position emphasizes HIPAA compliance, quality improvement participation, and adherence to safety standards in a