Patient Care Associate - Call Center & Growth Path

MFM Health; Middleton (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Enhanced Benefits Package

Professional Growth Environment

Job summary

MFM Health is seeking a Patient Care Representative to support our Call Center Team. This in-person role requires excellent verbal and written communication, high attention to detail, and teamwork to deliver exceptional patient service.

Responsibilities include greeting callers, updating demographics and insurance information, conducting eligibility checks, scheduling appointments in Athena, and guiding patients to Portal access while maintaining HIPAA compliance.

Qualifications

• High School diploma or equivalent required.
• 1+ years of experience in customer service or related admin role; healthcare experience preferred.

Responsibilities

• Greet and assist all callers in a warm, professional manner.
• Confirm and update patient demographics and health insurance information.
• Perform health insurance eligibility checks and answer inquiries accurately.
• Schedule patient appointments in Athena; manage portal messages and tasks.
• Assist patients with Portal access and encourage portal use.
• Process and escalate patient requests to appropriate resources.
• Monitor provider schedules and communicate changes or cancellations.
• Provide patients with instructions, educational materials, or referrals.
• Maintain HIPAA compliance and patient privacy protocols.
• All other duties as assigned by managers and leads.

Skills

Interpersonal skills

Time management

Organization

Customer service

Verbal and written communication

Professional appearance

Education

High School diploma or equivalent

Tools

Athena EMR

Job description

MFM Health is seeking a Patient Care Representative to support our Call Center Team. This in-person role requires excellent verbal and written communication, high attention to detail, and teamwork to deliver exceptional patient service.

Responsibilities include greeting callers, updating demographics and insurance information, conducting eligibility checks, scheduling appointments in Athena, and guiding patients to Portal access while maintaining HIPAA compliance.