Patient Care Representative - Phone Center

MFM Health; Middleton (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Enhanced Benefits Package

Professional Growth Environment

Job summary

MFM Health is seeking a Patient Care Representative to support our Call Center Team. This in-person role requires excellent verbal and written communication, high attention to detail, and teamwork to deliver exceptional patient service.

Responsibilities include greeting callers, updating demographics and insurance information, conducting eligibility checks, scheduling appointments in Athena, and guiding patients to Portal access while maintaining HIPAA compliance.

Qualifications

• High School diploma or equivalent required.
• 1+ years of experience in customer service or related admin role; healthcare experience preferred.

Responsibilities

• Greet and assist all callers in a warm, professional manner.
• Confirm and update patient demographics and health insurance information.
• Perform health insurance eligibility checks and answer inquiries accurately.
• Schedule patient appointments in Athena; manage portal messages and tasks.
• Assist patients with Portal access and encourage portal use.
• Process and escalate patient requests to appropriate resources.
• Monitor provider schedules and communicate changes or cancellations.
• Provide patients with instructions, educational materials, or referrals.
• Maintain HIPAA compliance and patient privacy protocols.
• All other duties as assigned by managers and leads.

Skills

Interpersonal skills

Time management

Organization

Customer service

Verbal and written communication

Professional appearance

Education

High School diploma or equivalent

Tools

Athena EMR

Job description

Patient Care Representative - Phone Center

MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center Team. This in person position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance anda 401(k) plan with employer match,
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Primary Duties and Responsibilities:

• Provide excellent customer service to all patients, families, and caregivers by greeting and assisting all callers in a warm and professional manner
• Confirm and update patient demographic and health insurance information
• Perform health insurance eligibility checks and be able to provide accurate answers to patient insurance inquiries
• Schedule patient appointments for Primary and Specialty Care in Athena, manage online portal messages, and electronic task buckets
• Assist patients, families, and caregivers with Patient Portal access and encourage use of the Portal
• Efficiently process and elevate patient requests, questions, and issues to appropriate resources
• Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers
• Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
• Understand and maintain HIPAA regulations and patient privacy protocols
• All other duties as assigned by managers and leads

Minimum Requirements:

• High School diploma or equivalent.
• 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred

Pay Range: $20/hr- $24/hr; commensurate with experience

Key Competencies and Skills:

• Strong interpersonal, time management, and organizational skills
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance
• Efficient problem solver
• Adaptable, flexible, and reliable
• Ability to multitask in a fast-paced office environment and work either independently or as part of a team
• Excellent verbal and written communication skills
• Knowledge of computer and relevant software applications

About MFM Health

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually
expanding our practice to provide quality, comprehensive, and compassionate care to patients on
the North Shore and beyond. We are committed to hiring passionate individuals who are
motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our
commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.
At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment.
We believe in celebrating our employees' successes and regularly gather for company-wide
parties and events to foster strong team connections. Join us as we continue to grow, investing in
our people, programs, and technology to deliver legendary patient service and further our
reputation as the provider, practice, and employer of choice!