Patient Care Associate

careers-visioninnovation-partners; Scranton (Lackawanna County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Job summary

Vision Innovation Partners seeks a personable Patient Care Associate to join our team. You will greet patients, check them in/out, and help with scheduling while maintaining accurate records and delivering exceptional service.

Ideal candidates are detail-oriented, capable of multitasking, and communicate effectively with patients and staff. Spanish language skills are a plus; training is provided for healthcare specifics.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability and strong communication.
• Healthcare experience preferred but not required; training provided.

Responsibilities

• Front desk greeting and patient check-in/check-out.
• Schedule appointments and manage provider calendars.
• Assist with basic administrative tasks and patient records.
• Handle patient inquiries and coordinate with care teams.

Skills

Customer service

Multitasking

Effective communication

MS Office

Bilingual English/Spanish

Education

High School diploma or GED

Tools

EMR software

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service
• Travel to other locations for coverage, as needed.

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.