Patient Care Associate

careers-visioninnovation-partners; Kingston (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

401(K)

Eye care discounts

Continuing education

Career growth

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable Patient Care Associate to staff the Front Desk, greet patients on arrival, check in/out, and manage scheduling and basic administrative tasks. The role focuses on delivering excellent patient experiences and coordinating with providers to keep schedules running smoothly.

The ideal candidate has a High School diploma or GED, strong communication and multitasking skills, and a willingness to be trained in EMR systems.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Exceptional customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Experience with MS Office; EMR software is a plus.
• Healthcare experience preferred; training provided.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greeting patients professionally, in person and on the phone.
• Refer questions and issues to the appropriate person.
• Optimize provider schedules and patient satisfaction with scheduling.
• Notify providers of patient arrivals.
• Answer questions to comfort patients and reduce anxieties.
• Retrieve and update patient records to ensure accurate information.
• Verify financial records and collect patient charges; expedite third-party claims.
• Maintain office inventory and expedite supply orders.
• Provide excellent customer service.

Skills

Detail-oriented

Customer service

Multitask

Fast-paced environment

Communication skills

Bilingual English/Spanish a plus

Education

High School diploma or GED

Tools

MS Office

Electronic medical records (EMR)

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.