PATIENT NAVIGATOR - CCR

Callen-Lorde Community Health Center; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Low-cost medical, dental and vision

Job summary

Callen-Lorde Community Health Center in Brooklyn, NY seeks a Patient Navigator to reduce barriers to care by guiding patients through health and social service systems. You will empower patients with tools and resources, acting as a link between patients, service providers, and community organizations.

This full-time, hybrid role requires strong communication, CPR certification, and experience in social services or health care.

Qualifications

• High school diploma or GED preferred.
• CPR certification required.
• In the absence of educational credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of electronic medical records, computerized appointment/billing programs, and Microsoft Office.
• Strong customer service orientation.

Responsibilities

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support ARV medication adherence and promote viral load suppression through patient education, follow‑up, and care coordination.
• Encourage and track medical and specialist appointment adherence to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self‑advocacy and informed decision‑making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient‑centered care.

Skills

Customer service

Communication skills

Interpersonal skills

Independent and team-oriented

Education

High school diploma or GED

CPR certification

Tools

EMR systems

Scheduling and billing software

Microsoft Office

Job description

Job Title and Location

Patient Navigator - CCR
Location: Callen-Lorde Community Health Center, Brooklyn, NY 11201

About the Role

The role is responsible for reducing barriers to care by supporting patients in navigating health and social service systems. This position empowers patients with the tools, knowledge, and resources they need to advocate for themselves while serving as a critical link between patients, service providers, and community-based social services.

Key Responsibilities

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support ARV medication adherence and promote viral load suppression through patient education, follow‑up, and care coordination.
• Encourage and track medical and specialist appointment adherence to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self‑advocacy and informed decision‑making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient‑centered care.

Work Schedule

This is a full‑time, hybrid position.

Benefits

Salary will be based on experience and will be accompanied by a comprehensive benefits package, including an exceptional low‑cost medical plan for you and your family, dental and vision insurance, no‑cost life insurance, short‑ and long‑term disability insurance, a Flexible Spending Account, Tuition Assistance, commuter benefits, generous paid time off, and a 403(b) retirement savings plan.

Qualifications

• High school diploma or GED preferred.
• CPR certification required.
• In the absence of educational credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of electronic medical records, computerized appointment/billing programs, and other Microsoft Office programs.
• Strong customer service orientation.

Desired Characteristics & Skills

• Ability to work independently yet be team focused.
• Ability to remain calm, focused, and helpful under stress.
• Knowledge of Microsoft Office programs and utilization of these tools for scheduling and communication.
• Strong communication and interpersonal skills.
• Commitment to the mission of Callen-Lorde.