Patient Care Assistant — Front Desk & Clinical Support

Planned Parenthood League of Massachusetts; Worcester (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, and Vision Insurance

403(b) Retirement Plan with employer‑m

Life and Disability Insurance

Professional Development Opportunities

Commuter Benefits

Job summary

Planned Parenthood League of Massachusetts is seeking a Patient Care Assistant (PCA) to deliver high‑quality, patient‑facing services throughout each visit. The PCA greets patients, checks them in/out, records data in the EHR, and supports providers during exams, while upholding HIPAA and patient dignity.

The role requires attention to detail, strong judgment, and excellent communication. Training in medical assisting is preferred; the position is based at our Worcester health centers with

Qualifications

• High School Diploma or GED required; medical assistant training preferred.
• 1–3 years of relevant experience preferred.
• Customer service or healthcare experience strongly preferred.
• Comfort working with diverse patient populations.
• Proficiency with computers, including Microsoft Office.
• Ability to lift up to 30 lbs and remain active throughout most of the shift.

Responsibilities

• Greet and assist patients as the first point of contact.
• Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
• Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
• Take and record vital signs; collect medical history information per protocol.
• Assist providers during exams and procedures.
• Provide patient education and support informed consent workflows.
• Perform waived and moderately complex lab testing.
• Process refill requests and contraceptive supply sales; manage cash handling.
• Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
• Support team members and assist with resolving patient concerns.

Skills

Customer service

Healthcare experience

Computer proficiency

Physical stamina

Education

High School Diploma/GED

Medical assistant training (preferred)

Tools

Microsoft Office

Job description

Planned Parenthood League of Massachusetts is seeking a Patient Care Assistant (PCA) to deliver high‑quality, patient‑facing services throughout each visit. The PCA greets patients, checks them in/out, records data in the EHR, and supports providers during exams, while upholding HIPAA and patient dignity.

The role requires attention to detail, strong judgment, and excellent communication. Training in medical assisting is preferred; the position is based at our Worcester health centers with