Full-Time Patient Care Assistant

Planned Parenthood League of Massachusetts; Springfield (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, Vision Insurance

403(b) Retirement Plan with employer 0

Life and Disability Insurance

Professional Development Opportunities

Commuter Benefits

Mission-driven workplace with equity,8

Job summary

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant to serve as the welcoming first point of contact, handling front desk tasks and clinical support within our health centers. You will ensure smooth patient flow and professional, confidential care during visits.

The role involves assisting providers, taking vitals, documenting in EHR, and supporting consent processes while upholding our mission of accessible, judgment-free care for all.

Qualifications

• High School Diploma or GED required; medical assistant training preferred.
• 1–3 years of relevant experience preferred.
• Customer service or healthcare experience strongly preferred.
• Comfort working with diverse patient populations.
• Proficiency with computers, including Microsoft Office.
• Ability to lift up to 30 lbs and stay active through shift.

Responsibilities

• Greet and assist patients as the first point of contact.
• Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
• Document patient information accurately in EHR and maintain HIPAA compliance.
• Take and record vital signs; collect medical history per protocol.
• Assist providers during exams and procedures.
• Provide patient education and support informed consent workflows.
• Perform waived and moderately complex lab testing.
• Process refill requests and contraceptive supply sales; manage cash handling.
• Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
• Support team members and assist with resolving patient concerns.

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

About Us

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.

PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.

Your Day to Day

• Greet and assist patients as the first point of contact.
• Check patients in/out, schedule appointments, verify insurance, and assist walk‑ins.
• Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
• Take and record vital signs; collect medical history information per protocol.
• Assist providers during exams and procedures.
• Provide patient education and support informed consent workflows.
• Perform waived and moderately complex lab testing.
• Process refill requests and contraceptive supply sales; manage cash handling.
• Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
• Support team members and assist with resolving patient concerns.

Qualifications

• High School Diploma/GED required; medical assistant training preferred.
• 1–3 years of relevant experience preferred.
• Customer service or healthcare experience strongly preferred.
• Comfort working with diverse patient populations.
• Proficiency with computers, including Microsoft Office.
• Ability to lift up to 30 lbs and remain active throughout most of the shift.

$24.21 - $24.21 an hour

This position is part of the Collective Bargaining Unit.

Based on a 37.5 hour work week.

Why Join Us?

We offer a comprehensive and competitive benefits package, including:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits
• A mission-driven workplace that values equity, inclusion, and belonging

PPLM is a 501(c)(3) charitable organization and an equal opportunity employer.

We are committed to creating a workplace where all people are honored, respected, and valued. We believe our organization is stronger when individuals with different experiences, perspectives, and backgrounds come together in service of a shared mission.

Our workplace values guide how we work with one another:

• We Tend to the Team
• We Honor and Respect All People
• We Jump In
• We Try and We Learn
• We Care for Our Business
• We Return to Our Mission

We welcome candidates from all backgrounds and encourage individuals whose experiences, perspectives, and skills can help us better serve our communities to apply.

Employment and advancement at PPLM are based on qualifications, performance, and organizational needs, without regard to any protected characteristic under applicable law.

PPLM is committed to providing reasonable accommodations throughout the application and interview process.