Compassionate Patient Care & Front Desk Specialist

Planned-Parenthoo; Springfield (MA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

403(b) retirement plan with employer"s

Life and disability insurance

Professional development opportunities

Commuter benefits

Job summary

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant to greet patients, check in/out, document in the EHR, and support clinicians during exams. This role emphasizes compassionate, confidential care and accurate administrative tasks in a fast-paced health center.

Responsibilities include taking vital signs, assisting with lab testing, processing refills, managing insurance verification, and upholding our care standards.

Qualifications

• High School Diploma or GED required; medical assistant training preferred.
• 1–3 years of relevant experience preferred.
• Customer service or healthcare experience strongly preferred.
• Comfort working with diverse patient populations.
• Proficiency with computers, including Microsoft Office.

Responsibilities

• Greet and assist patients as the first point of contact.
• Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
• Document patient information in EHR; maintain HIPAA compliance.
• Take and record vital signs; collect medical history per protocol.
• Assist providers during exams and procedures.
• Provide patient education and support informed consent workflows.
• Perform waived and moderately complex lab testing.
• Process refill requests and contraceptive supply sales; manage cash handling.
• Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
• Support team members and resolve patient concerns.

Skills

Patient service

Communication

Healthcare experience

HIPAA compliance

Microsoft Office

Education

High School Diploma/GED

Medical assistant training preferred

Tools

Electronic Health Records (EHR)

Job description

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant to greet patients, check in/out, document in the EHR, and support clinicians during exams. This role emphasizes compassionate, confidential care and accurate administrative tasks in a fast-paced health center.

Responsibilities include taking vital signs, assisting with lab testing, processing refills, managing insurance verification, and upholding our care standards.