Patient Care Assistant: Front Desk & Clinical Support

Planned Parenthood League of Massachusetts; Springfield (MA); Sur place; USD 36 000 - 45 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health Insurance

403(b) Retirement Plan with employer

Life and Disability Insurance

Professional Development Opportunities

Commuter Benefits

Résumé du poste

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant to support patient-facing services across front desk and health center settings. You will welcome patients, help with check-in/out, schedule visits, verify insurance, and assist walk-ins while upholding confidentiality and dignity.

The role involves taking vital signs, supporting providers, performing basic lab tests, and educating patients.

Qualifications

• High School Diploma/GED required; medical assistant training preferred.
• 1–3 years of relevant experience preferred.
• Customer service or healthcare experience strongly preferred.
• Comfort working with diverse patient populations.
• Proficiency with computers, including Microsoft Office.
• Ability to lift up to 30 lbs and remain active throughout most of the shift.

Responsabilités

• Greet and assist patients as the first point of contact.
• Check patients in/out, schedule appointments, verify insurance, and assist walk-ins.
• Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
• Take and record vital signs; collect medical history information per protocol.
• Assist providers during exams and procedures.
• Provide patient education and support informed consent workflows.
• Perform waived and moderately complex lab testing.
• Process refill requests and contraceptive supply sales; manage cash handling.
• Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
• Support team members and assist with resolving patient concerns.

Connaissances

Customer service

Healthcare experience

MS Office

Diversity/sensitive communication

Vital signs/clinical support

Formation

High School Diploma or GED

Medical assistant training preferred

Outils

Electronic Health Records (EHR)

Description du poste

Planned Parenthood League of Massachusetts (PPLM) is seeking a Patient Care Assistant to support patient-facing services across front desk and health center settings. You will welcome patients, help with check-in/out, schedule visits, verify insurance, and assist walk-ins while upholding confidentiality and dignity.

The role involves taking vital signs, supporting providers, performing basic lab tests, and educating patients.