Part-Time Practice Support Specialist (Scheduling)

Dovetail Health Inc.; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Job summary

UnitedHealth Group is seeking a Practice Support Assistant in Braintree, MA to join the Internal Medicine team. This part-time role (24 hours) supports scheduling, patient outreach, data collection, and administrative tasks, delivering high-quality customer service.

Requirements include a High School Diploma or GED and 1+ year of healthcare or customer service experience; an Associate's Degree in Medical Office Administration and EMR proficiency (Epic or equivalent) are preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Associate's degree preferred in Medical Office Administration.
• Proficiency with Microsoft Office, scheduling software and EMR systems (Epic or equivalent).

Responsibilities

• Serve as role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver excellent customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Microsoft Office

Scheduling software

Epic EMR

Job description

UnitedHealth Group is seeking a Practice Support Assistant in Braintree, MA to join the Internal Medicine team. This part-time role (24 hours) supports scheduling, patient outreach, data collection, and administrative tasks, delivering high-quality customer service.

Requirements include a High School Diploma or GED and 1+ year of healthcare or customer service experience; an Associate's Degree in Medical Office Administration and EMR proficiency (Epic or equivalent) are preferred.