Patient Care Advocate & Liaison

Senderra Specialty Pharmacy; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Senderra Specialty Pharmacy is expanding its Call Center team. Our Patient Care Coordinators act as a liaison between the Patient and the care team to ensure the patient understands their medical condition and the importance of therapy adherence, while ensuring prescribed medications are obtainable and delivered timely.

The role requires patience, the ability to take on new tasks, prioritization, and the ability to maintain positive relationships with co-workers, insurance staff, and physician

Qualifications

• Previous medical experience working as a customer service representative, clerk, office assistant etc. is preferred.
• Experience in a specialty Pharmacy setting is desirable.
• Must possess at least a high school diploma or equivalent.

Responsibilities

• Schedule shipments to patients home or physician’s office.
• Speak with patient (or their approved authorized representative) prior to shipping medication.
• Confirm ‘ship to’ address and inform patient of delivery method.
• Reiterate prescription information and dosage with patient.
• Ensure necessary ancillary items are included on the order.
• Review Clinical Interview questions when applicable.
• Counsel patient regarding therapy adherence.
• Offer patient opportunity to speak with a nurse or pharmacist.
• Obtain payment for amount due by patient (copay).
• If necessary, offer patient funding assistance.
• Obtain and update patient profile with any new insurance information.
• Maintain accurate history notes and records in the patient profile.
• Send Patient Status Reports to physician throughout the care process.
• Understand the various challenges of specific diseases.
• Report all drug adverse events.
• Report all customer complaints.
• Establish and maintain good relationships with physicians and healthcare teams.
• Assist in streamlining communication with the patient, insurance companies, pharmacist, nurses, lab and other healthcare-related parties.
• Coordinate responses and resolutions with appropriate internal and external parties.
• Perform all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws.
• Regular and consistent attendance

Skills

Customer service

Medical/healthcare experience

Communication skills

Education

High school diploma or equivalent

Job description

Senderra Specialty Pharmacy is expanding its Call Center team. Our Patient Care Coordinators act as a liaison between the Patient and the care team to ensure the patient understands their medical condition and the importance of therapy adherence, while ensuring prescribed medications are obtainable and delivered timely.

The role requires patience, the ability to take on new tasks, prioritization, and the ability to maintain positive relationships with co-workers, insurance staff, and physician