Patient Care Advocate - Flexible Hours

CareMetx, LLC; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

CareMetx, LLC is seeking a Patient Care Coordinator to advocate for patients, coordinate prescribed pharmacy care with providers and payers, and ensure adherence to therapy plans. The role emphasizes courteous, professional service and collaboration with healthcare teams.

The coordinator will handle inquiries, maintain documentation, and support continuous quality improvement in patient care processes. Travel may be required, and strong MS Office skills are essential.

Qualifications

• Requires a high school diploma and a minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment.
• Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.

Responsibilities

• Answers and resolves patient inquiries within committed time frames.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
• Reports all adverse events related to drug therapy and pharmacy care.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan.
• Troubleshoots and resolves patient and payer issues in a timely fashion.
• Works in a team-structured environment to provide support to other members of the healthcare team.
• Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be Coordinates responses and resolutions with appropriate internal and external parties.
• Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
• Performs related duties as assigned.

Skills

Time management

Organizational skills

Initiative

Professional demeanor

Attention to detail

Quick study

Self-motivated

Proactive

Communication skills

Team collaboration

Interpersonal skills

MS Office (Word, Excel, Access, and)

Education

High school diploma

Associates degree preferred

Tools

Microsoft Office

Job description

CareMetx, LLC is seeking a Patient Care Coordinator to advocate for patients, coordinate prescribed pharmacy care with providers and payers, and ensure adherence to therapy plans. The role emphasizes courteous, professional service and collaboration with healthcare teams.

The coordinator will handle inquiries, maintain documentation, and support continuous quality improvement in patient care processes. Travel may be required, and strong MS Office skills are essential.