Patient_Care_Coordinator Bilingual (Spanish)

Senderra Specialty Pharmacy; Dallas (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Senderra Specialty Pharmacy in Dallas, TX is expanding its Call Center to hire Patient Care Coordinators who liaise between patients and care teams, ensuring patients understand their conditions, therapy options, and adherence while helping obtain medications and timely delivery.

Responsibilities include scheduling shipments, confirming addresses, counseling on therapy adherence, addressing copays, coordinating with nurses and pharmacists, and maintaining accurate patient profiles in compliance

Competenze

• Previous medical experience in customer service preferred.
• Experience in specialty pharmacy is desired.
• High school diploma or equivalent required.

Mansioni

• Schedule shipments to patients' homes or physician offices.
• Speak with patients or authorized representatives before shipping.
• Confirm ship-to address and delivery method.
• Explain prescription information and dosage.
• Ensure necessary ancillary items are included.
• Counsel patients about therapy adherence.
• Offer to connect with a nurse or pharmacist.
• Collect copays and, if needed, assist with funding.
• Update patient profiles with insurance information.
• Maintain accurate patient history in the profile.
• Forward status reports to physicians as care progresses.
• Report drug adverse events and customer complaints.
• Coordinate with physicians, insurance staff, and healthcare teams.
• Ensure tasks comply with policies and laws.
• Maintain regular attendance.

Conoscenze

Fluent Spanish

Communication

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Description

Senderra was founded in 2010 and has modeled its operations around the people we serve including people with ongoing, sometimes life-altering, medical conditions. These people seek care, understanding and convenience in obtaining the most appropriate specialty medications and therapies to help them live better everyday lives.

Senderra's philosophy: Patients are People

We are a specialty pharmacy focused on improving patient outcomes. We help our patients stay informed about condition options, medications, and treatments. We are licensed to fill in all 50 states.

Senderra Rx is searching to expand our Call Center team. Our Patient Care Coordinators act as a liaison between the Patient and the care team (prescriber, medical assistant, nurse, etc), to ensure the patient has a complete understanding of their medical condition and the importance of therapy adherence, as well as ensuring the prescribed medications are obtainable and delivered to the patients timely. Applicants should be able to recognize the needs of and express concern for patients, must have patience, ability to take on new tasks, and learn new skills. Additionally, applicants must be able to set priorities effectively and maintain constructive working relationships with co-workers, insurance company staff, and physician's office staff.

Essential Functions:

• Schedule shipments to patients home or physician's office.
• Must be fluent in Spanish
• Speak with patient (or their approved authorized representative) prior to shipping medication.
• Confirm 'ship to' address and inform patient of delivery method.
• Reiterate prescription information and dosage with patient.
• Ensure necessary ancillary items are included on the order.
• Review Clinical Interview questions when applicable.
• Counsel patient regarding therapy adherence.
• Offer patient opportunity to speak with a nurse or pharmacist.
• Obtain payment for amount due by patient (copay).
• If necessary, offer patient funding assistance.
• Obtain and update patient profile with any new insurance information.
• Maintain accurate history notes and records in the patient profile.
• Send Patient Status Reports to physician throughout the care process.
• Understand the various challenges of specific diseases.
• Report all drug adverse events.
• Report all customer complaints.
• Establish and maintain good relationships with physicians and healthcare teams.
• Assist in streamlining communication with the patient, insurance companies, pharmacist, nurses, lab and other healthcare-related parties.
• Coordinate responses and resolutions with appropriate internal and external parties.
• Perform all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws.
• Regular and consistent attendance

Requirements

Relevant Experience : Previous medical experience working as a customer service representative, clerk, office assistant etc. is preferred.

Desired Experience : Specialty Pharmacy

Education : Must possess at least a high school diploma or equivalent