Specialty Pharmacy Navigator – Patient Care Champion

Sentara Health; Chesapeake (VA); In loco; USD 32.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

Dental plans

Vision plans

Life Insurance

401k/403B with employer match

Paid Time Off

Descrizione del lavoro

Sentara Health in Chesapeake, VA, seeks a Pharmacy Navigator to guide specialty pharmacy patients through their medication journey, coordinating refills and deliveries, monitoring adherence, and helping resolve insurance or financial challenges. You will work closely with pharmacists, prescribers, and clinic staff to ensure seamless, personalized care throughout treatment.

The role emphasizes collaboration, documentation accuracy, and proactive outreach.

Competenze

• Pharmacy Technician license valid in state(s) of practice required.
• 2 years of pharmacy tech experience required.

Mansioni

• Deliver exceptional, personalized care to specialty pharmacy patients, providing a full suite of medication management services.
• Collaborate seamlessly with clinic and ambulatory care teams, supporting patients both in-person and over the phone.
• Educate prospective and current patients on the benefits of the preferred specialty pharmacy and its impact on care outcomes.
• Support outpatient retail and specialty prescription needs, including managing refills and ensuring medication adherence.
• Monitor patients’ medication regimens through outbound check-ins and coordinate timely refills.
• Identify medications requiring special handling or storage, such as hazardous or refrigerated drugs.
• Respond to, resolve, and triage inbound patient and provider inquiries.
• Address insurance-related issues, including prior authorizations (PAs), and assist patients with financial assistance programs.
• Maintain accurate and up-to-date documentation in all required systems and tracking mechanisms.
• Manage and organize patient and operational data using relevant database applications.
• Apply insights from patient interactions and operational observations to improve workflow, productivity, and quality of service.
• Perform other duties as assigned.

Conoscenze

Pharmacy Technician

Descrizione del lavoro

Sentara Health in Chesapeake, VA, seeks a Pharmacy Navigator to guide specialty pharmacy patients through their medication journey, coordinating refills and deliveries, monitoring adherence, and helping resolve insurance or financial challenges. You will work closely with pharmacists, prescribers, and clinic staff to ensure seamless, personalized care throughout treatment.

The role emphasizes collaboration, documentation accuracy, and proactive outreach.