Patient Care Advocate

SGS Consulting; Clifton (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

SGS Consulting is seeking a patient-focused Customer Support Specialist in Texas to advocate for customers, listen to needs, and guide them through available resources. You will resolve inquiries, document interactions, and help navigate options.

You will collaborate with teammates and other departments to address service issues, anticipate needs, and provide proactive solutions to improve patient outcomes. The role requires strong communication, empathy, and healthcare exposure.

Qualifications

• Problem solving with a positive approach.
• Empathy and patient-centered communication.
• Reliability and adherence to scheduling standards.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information

Skills

Problem solving

Empathy

Reliability

Patience

Phone etiquette

Communication skills

Healthcare experience

Education

Associate degree or equivalent experience

Job description

SGS Consulting is seeking a patient-focused Customer Support Specialist in Texas to advocate for customers, listen to needs, and guide them through available resources. You will resolve inquiries, document interactions, and help navigate options.

You will collaborate with teammates and other departments to address service issues, anticipate needs, and provide proactive solutions to improve patient outcomes. The role requires strong communication, empathy, and healthcare exposure.