Empathetic Healthcare Support Specialist

Carenet Health; San Antonio (TX); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

401(k) with company match

PTO and holidays

FSAs

Wellness programs

Career development opportunities

Résumé du poste

Carenet Health is seeking a Healthcare Advocate to serve on the frontline of member and patient experience. You will handle calls on benefits and scheduling, provide accurate guidance with empathy, and document interactions in our systems.

The role emphasizes compliance, confidentiality, and continuous improvement in service quality. The position offers health/dental/vision, a 401(k) with match, PTO/holidays, FSAs, wellness programs, and career development opportunities.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
• Strong verbal and written communication skills with a patient- and service-focused mindset.
• Ability to follow structured processes, scripts, and compliance requirements consistently.
• Basic computer literacy and ability to navigate multiple systems simultaneously.
• Strong attention to detail and ability to accurately document information.
• Ability to handle sensitive information with professionalism and discretion.
• Willingness to learn healthcare terminology, systems, and workflows.
• Ability to perform effectively in a fast-paced, metrics-driven environment.

Responsabilités

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
• Provide accurate information and guidance while demonstrating empathy and professionalism.
• Follow approved scripts, workflows, and escalation procedures.
• Document member or patient interactions accurately and completely in required systems.
• Identify and elevate issues that require additional support or resolution.
• Maintain adherence to schedules, attendance policies, and break requirements.
• Participate in coaching sessions, quality reviews, and team meetings.
• Support operational initiatives aimed at improving service quality and member experience.
• Stay current on healthcare processes, systems, and compliance requirements.
• Maintain confidentiality of all sensitive member and organizational information.

Connaissances

Communication skills

Process adherence

Documentation

Attention to detail

Discretion with sensitive information

Formation

High school diploma

College coursework preferred

Outils

CRM software

Description du poste

Carenet Health is seeking a Healthcare Advocate to serve on the frontline of member and patient experience. You will handle calls on benefits and scheduling, provide accurate guidance with empathy, and document interactions in our systems.

The role emphasizes compliance, confidentiality, and continuous improvement in service quality. The position offers health/dental/vision, a 401(k) with match, PTO/holidays, FSAs, wellness programs, and career development opportunities.