Healthcare Support

Support Services Group; Waco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental/ Vision insurance

Paid training

Job summary

Support Services Group (SSG) is seeking compassionate, dependable Customer Service Specialists to support members through their surgical journey. In this phone-based role, you will provide concierge-style service, explain program benefits, and help members take the next steps in their care.

As a primary contact, you will build relationships with members, answer questions, and coordinate with provider offices.

Qualifications

• High school diploma or equivalent.
• 1–3 years in customer service or service center.
• Strong verbal and written English communication.
• Ability to build rapport, listen carefully, and explain information clearly.
• Sound judgment, critical thinking, and problem-solving.
• Proficient with computers and multi-system navigation.
• Organized, detail-oriented with reliable follow-through.
• Manage multiple priorities and deadlines.
• Collaborative and genuinely helpful attitude.
• Healthcare customer service experience preferred.

Responsibilities

• Provide phone-based support to members throughout their surgical journey.
• Deliver attentive, personalized service that helps members feel informed and supported.
• Explain the surgical process, incentives, program benefits, and value of participating.
• Help members explore provider options and coordinate with physician offices.
• Proactively contact new members and maintain relationships with existing members.
• Respond with patience and compassion in stressful situations.
• Research concerns, identify solutions, and escalate when needed.
• Maintain accurate records of member interactions and follow-up activities.
• Navigate multiple computer systems while assisting members.
• Meet service quality, productivity, and member satisfaction targets.
• Collaborate with teammates and supervisors to provide consistent service.
• Follow company policies, client procedures, and privacy requirements.

Skills

Verbal communication

Written communication

Rapport building

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Support Services Group (SSG)

About SSG

Support Services Group (SSG) partners with clients to deliver customer support across a variety of industries. Our people play an important role in creating positive experiences, building trust, and helping customers find solutions. We value teamwork, clear communication, and a commitment to excellent service.

Position Overview

SSG is seeking compassionate, dependable Customer Service Specialists to support members as they navigate the surgical process. In this phone-based role, you will provide personalized, concierge-style service, explain program benefits, and help members take the next steps in their care.

As a primary point of contact, you will build relationships with members, answer questions, and coordinate with provider offices. Success in this role requires empathy, strong follow-through, and the ability to explain information clearly while working in a fast-paced service center.

Key Responsibilities

• Provide phone-based support to members throughout their surgical journey.
• Deliver attentive, personalized service that helps members feel informed, heard, and supported.
• Explain the surgical process, available incentives, program benefits, and the value of participating in the service.
• Help members explore provider options and coordinate with physician offices to support next steps in care.
• Proactively contact new members, encourage program participation, and maintain relationships with existing members.
• Respond to questions with patience and compassion, especially when members are navigating complex or stressful situations.
• Research concerns, identify appropriate solutions, and escal...
• Maintain accurate records of member interactions, outreach, and follow-up activities.
• Navigate multiple computer systems while assisting members and coordinating requests.
• Meet established expectations for service quality, productivity, and member satisfaction.
• Collaborate with teammates and supervisors to provide consistent service and resolve member needs.
• Follow company policies, client procedures, and applicable privacy and confidentiality requirements.

Required Qualifications

• High school diploma or equivalent.
• 1-3 of experience in customer service, a service center, or a sales-focused support role.
• Strong verbal and written communication skills in English.
• Ability to build rapport, listen carefully, and explain information clearly.
• Sound judgment, critical thinking, and problem-solving skills.
• Proficiency with computers and the ability to learn and navigate multiple systems.
• Strong organizational skills, attention to detail, and reliable follow-through.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing needs.
• A collaborative approach and a sincere interest in helping others.

Preferred Qualifications

• Experience in healthcare customer service, patient support, or care coordination.

Benefits

• Paid time off to support work-life balance.
• Health insurance.
• Dental/ Vision insurance
  
• Paid training to help you learn the program, systems, and service expectations.

Join Our Team

If you enjoy building meaningful connections and helping people through important moments in their healthcare journey. Join SSG and bring your compassion, communication skills, and commitment to service to a role where every conversation matters.

Support Services Group is an equal opportunity employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.