Patient Care Advocate

SGS Consulting; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

SGS Consulting is seeking a healthcare customer service professional to actively listen, understand client needs, and provide guided support. You will educate patients on available resources and help them navigate options while maintaining complete, confidential records of interactions.

In this role, you will anticipate needs, offer proactive solutions, collaborate across teams, and document all communications to ensure high-quality service and patient satisfaction.

Qualifications

• Experience delivering patient-centered support and guidance.
• Ability to communicate clearly and professionally with customers.
• Demonstrated empathy and strong problem-solving mindset.
• Familiarity with scheduling and confidentiality requirements.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.

Skills

Problem solving

Empathy

Reliability

Patience

Telephone etiquette

Communication skills

Healthcare experience

Education

Associates degree or equivalent experience or high school diploma

Job description

SGS Consulting is seeking a healthcare customer service professional to actively listen, understand client needs, and provide guided support. You will educate patients on available resources and help them navigate options while maintaining complete, confidential records of interactions.

In this role, you will anticipate needs, offer proactive solutions, collaborate across teams, and document all communications to ensure high-quality service and patient satisfaction.