Patient Care Administrative Specialist

U.S. Department of Veterans Affairs; Norristown (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Medical Support Assistant (MSA) role at the Community Based Outpatient Clinic in Norristown, PA, supports physicians, nurses, and ancillary staff by handling essential clerical tasks and patient flow coordination.

MSAs serve as a key part of the patient care team, performing front-desk duties, appointment scheduling, data verification, and inter-staff communication to ensure efficient clinic operations.

Qualifications

• Clerical experience in a healthcare environment preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and phone etiquette.

Responsibilities

• Answer phones, greet patients, and route messages to appropriate staff.
• Schedule and coordinate patient appointments and consults per scheduling guidelines.
• Verify demographics and insurance information at check-in; monitor and update patient data.

Job description

The Medical Support Assistant (MSA) role at the Community Based Outpatient Clinic in Norristown, PA, supports physicians, nurses, and ancillary staff by handling essential clerical tasks and patient flow coordination.

MSAs serve as a key part of the patient care team, performing front-desk duties, appointment scheduling, data verification, and inter-staff communication to ensure efficient clinic operations.