Patient Care Admin & Scheduling Specialist

US-Department-of-Veterans-Affair; Des Moines (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

VA Central Iowa Health Care System in Des Moines, Iowa seeks a Medical Support Assistant to perform patient intake, indexing of health information, and interface with PC and Vista applications in Clinic, Call Center, or Inpatient settings.

Qualifications include basic education (high school diploma or GED) and the ability to communicate effectively in English; specialized KSAs are described for GS-04 and GS-05 levels. Position requires eligibility by the closing date.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Skill in recording patient messages and understanding physician requests for follow-up care.
• Ability to meet and interact with individuals from diverse backgrounds to facilitate care.
• Ability to use office automation software and systems to support patient care.
• Advanced knowledge of medical terminology for complex patient care as needed.
• Strong customer service skills to address concerns and refer to appropriate staff.
• Ability to operate computerized programs and enter/retrieve sensitive patient information.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently on varied patient support duties.
• Effective and professional communication with internal and external customers.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling

Independence

Communication

Education

High school diploma or GED

One year of higher education

Two years of higher education

Job description

VA Central Iowa Health Care System in Des Moines, Iowa seeks a Medical Support Assistant to perform patient intake, indexing of health information, and interface with PC and Vista applications in Clinic, Call Center, or Inpatient settings.

Qualifications include basic education (high school diploma or GED) and the ability to communicate effectively in English; specialized KSAs are described for GS-04 and GS-05 levels. Position requires eligibility by the closing date.