Patient Care Relationship Specialist

Friendsofkerhonkson; San Leandro (CA); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health seeks an attentive field-based professional to maintain relationships with current accounts and patients, ensuring equipment is provided for home healthcare needs. You will act as the primary contact for assigned accounts, coordinate documentation, scheduling, and billing, and collaborate with physicians and referral sources to optimize patient care.

Travel within territory and on-call support may be required; strong communication, organizational, and problem-solving skills are

Qualifications

• High School diploma required.
• At least 2 years of related experience required.
• Minimum of three years driving history required.
• Must be at least 21 years of age or older at the time of hire.
• Must possess a Valid Driver’s License.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions."],
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Skills

Business Acumen

Problem Solving

Communication

Credibility

Computer Skills

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health seeks an attentive field-based professional to maintain relationships with current accounts and patients, ensuring equipment is provided for home healthcare needs. You will act as the primary contact for assigned accounts, coordinate documentation, scheduling, and billing, and collaborate with physicians and referral sources to optimize patient care.

Travel within territory and on-call support may be required; strong communication, organizational, and problem-solving skills are