Clinic/Practice Assistant, Call Center

2410 Brigham and Women's Physicians Organization, Inc.; Weymouth (MA); Hybrid; USD 37,000 - 52,000; Full time

Job summary

Mass General Brigham in Weymouth, MA is seeking a full-time Call Center Representative to join our multidisciplinary team. You will handle a high volume of inbound calls and deliver prompt, compassionate patient service on site for training, then remotely.

The role requires a high school diploma, 2–3 years of office or call-center experience, and CMAA is a plus. Typical schedule is 40 hours, Monday–Friday, 8:30 AM–5:00 PM, with on-site training during the first three weeks.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred
• Experience Office experience 2-3 years required
• Knowledge, Skills and Abilities: Proficiency with Office Suite; strong communication; time management; organization; ability to manage multiple tasks

Responsibilities

• Schedule appointments
• Answer patient inquiries and provide relevant information
• Handle complaints and troubleshoot issues
• Deliver timely, efficient, and high-quality customer service

Skills

Time management

Phone handling

Written communication

Customer service

Office software

Education

High School Diploma or Equivalent

CMAA preferred

Job description

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Located at 541 Main Street in South Weymouth, our call center team is an integral part of a large multispecialty Ambulatory Practice with multiple locations across the South Shore. At the heart of everything we do is a commitment to putting patient care first. Our dedicated team includes physicians, nurse practitioners, physician assistants, nurses, and support staff, all working together to provide prompt, expert, and compassionate care. Whether addressing general health maintenance or managing complex medical conditions, we prioritize each patient’s well-being. We are seeking a full-time, 40-hour Call Center Representative to join our team! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. In this role, the Call Center Representative will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 75-120 calls per day while providing exceptional service to our patients and ensuring their needs are met in an efficient and timely manner. For training purposes, it will be required to work 100% onsite for the first three weeks, then once training has concluded, you will work remotely.

Key Responsibilities

• Schedule appointments
• Answer patient inquiries and provide relevant information
• Handle complaints and troubleshoot issues
• Deliver timely, efficient, and high-quality customer service

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred
• Experience Office experience 2-3 years required
• Knowledge, Skills and Abilities
  • Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
  • Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
  • Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
  • Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e‑mails, memos, and letters), and taking complete and accurate messages.
  • Managing one's own time and the time of others.
  • Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Remote Type Remote Work Location

541 Main Street

Scheduled Weekly Hours 40

Employee Type Regular Work Shift Day (United States of America)

Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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