Patient Call Center Specialist (Inbound/Outbound)

Prism Vision Group; Moorestown Township (NJ); On-site; USD 25,000 - 46,000; Full time

Job summary

Prism Vision Group's South Jersey Eye Physicians in Moorestown, NJ is seeking a Call Center Representative to handle inbound and outbound calls, deliver exceptional service, and resolve inquiries efficiently.

You will verify insurance, schedule registrations, and ensure HIPAA privacy while working with multiple departments to maintain accurate information and high patient satisfaction in a fast-paced office environment.

Qualifications

• Education: High School Graduate or GED.
• Experience: Prior call center or customer service.
• Strong communication, analytical and problem-solving skills.
• Ability to handle multiple tasks with accuracy.
• HIPAA privacy awareness and compliance.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers and conduct surveys.
• Provide accurate information regarding products, services, policies and procedures.
• Handle and resolve customer complaints or escalate when needed.
• Maintain a positive, empathetic approach with customers.
• Schedule and register patients for appointments with attention to detail.
• Verify insurance information, benefits and referrals.
• Adhere to HIPAA standards related to patient privacy.
• Notify appropriate parties of appointment times and requirements.
• Collaborate with other departments to address customer concerns.
• Meet or exceed call handling, CSAT and resolution metrics.
• Comply with company policies and standards.

Skills

Verbal and written communication

Customer service

Problem solving

Multitasking

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Prism Vision Group's South Jersey Eye Physicians in Moorestown, NJ is seeking a Call Center Representative to handle inbound and outbound calls, deliver exceptional service, and resolve inquiries efficiently.

You will verify insurance, schedule registrations, and ensure HIPAA privacy while working with multiple departments to maintain accurate information and high patient satisfaction in a fast-paced office environment.