Patient Services Call Center Specialist

US Oncology Inc.; Moorestown Township, Northern (NJ, KY); Hybrid; USD 25,000 - 46,000; Full time

Job summary

South Jersey Eye Physicians, Moorestown, NJ, is seeking a Call Center Representative to handle inbound/outbound calls, assist patients with registration and scheduling, and provide excellent customer service. Occasional travel to other locations may be required.

Responsibilities include verifying insurance, benefits, referrals, and ensuring HIPAA compliance while delivering accurate information and empathetic service to patients across diverse backgrounds.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Ability to think critically and resolve problems efficiently.
• Experience in call center or customer service preferred.
• HIPAA awareness and privacy compliance expected.

Responsibilities

• Handle inbound/outbound calls with professionalism and courtesy.
• Follow up with customers via calls or surveys as needed.
• Provide accurate information on products, policies, and procedures.
• Resolve complaints or escalate to appropriate departments.

Skills

Verbal communication

Written communication

Bilingual

Critical thinking

Analytical skills

Customer service

Team player

MS Office

Education

High School Diploma or GED

Job description

South Jersey Eye Physicians, Moorestown, NJ, is seeking a Call Center Representative to handle inbound/outbound calls, assist patients with registration and scheduling, and provide excellent customer service. Occasional travel to other locations may be required.

Responsibilities include verifying insurance, benefits, referrals, and ensuring HIPAA compliance while delivering accurate information and empathetic service to patients across diverse backgrounds.