Patient Billing Support Specialist FT (Corporate)

Novant Health Urgent Cares; Columbia (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

A healthcare management company in Columbia, SC is seeking a patient billing support specialist. This role involves providing excellent customer service while handling billing inquiries and complaints across various communication channels. Ideal candidates should possess a High School Diploma or GED, strong customer service experience, and excellent communication skills. Preference is given to those with additional experience in healthcare billing or medical accounts receivable. This full-time position offers an opportunity to contribute to patient support services.

Qualifications

• Minimum of High School Diploma or GED is required.
• 1-2 years previous billing/customer service experience preferred.
• Medical call center experience is a plus.
• At least 1 year of medical call center experience preferred.

Responsibilities

• Provide quality customer service in handling inquiries and complaints.
• Resolve billing questions and collect payments accurately.
• Provide high-quality customer service and accurate documentation.

Skills

Customer service background

Knowledge of insurance policies

Excellent oral and written communication skills

Active listening/comprehension skills

Education

High School Diploma or GED

Associate degree or higher

Job description

Location: Corporate Office

Columbia, SC

Job Id:8650

# of Openings:1

Location:Columbia, SC (Corporate)

Status:Full-Time

Who Are We?

Novant Health Urgent Cares provides non-medical management and administrative services to over 50 Doctors Care urgent care centers and 24 Progressive Physical Therapy facilities located throughout South Carolina. Novant Health Urgent Cares is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, providing an exceptional, convenient, and affordable healthcare experience.

What Are We Looking For?

Novant Health Urgent Cares is currently looking for a patient billing support specialist to join our billing team. Responsible for providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax and to resolve any issues, as well as accurately collecting payments for medical service rendered.

Do You Have What It Takes?

A good candidate will bring with them:

• A minimum of High School Diploma or GED is required to work as a medical customer service representative.
• The knowledge or ability to quickly learn commonly used concepts, practices, and procedures is critical for success
• A strong customer service background and knowledge of insurance policies are required. Also, at least 1 year of medical call center experience is a plus and demonstrated flexibility to adapt to changes in procedures and job assignments is required
• Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers. It is also vital that medical customer service representatives express ideas clearly, both verbally and in writing, as well as provide strong documentation
• Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers’ message as well as deduce what is implied in the communication

An ideal candidate would also have:

• 1-2 years previous billing/customer service experience

Preferred Qualifications

• Associate degree or higher level of education
• 2 years of Medical Accounts Receivable experience
• Medical Terminology or other healthcare certification