Patient Services Representative, FT, City of Columbia

Novant Health Urgent Care (Formerly Doctors Care); Columbia (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Incentive pay program

Continuing Education Reimbursement

PSLF eligible employer

UpToDate subscription

Generous PTO

403(b) with 100% vested match

Health insurance

Dental insurance

Vision insurance

Health Reimbursement Account

Flexible Spending Account

Disability insurance

Life insurance

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is seeking a Patient Services Representative to greet patients, handle paperwork, and manage front-office appearance. You will verify demographics and insurance, enter charges, and collect co-payments while maintaining a welcoming environment.

The role requires high school diploma, strong customer service, medical terminology knowledge, and solid computer skills. Availability for 12-hour shifts, weekends, and multi-site coverage is expected.

Qualifications

• High School diploma or equivalency.
• Customer service experience.
• Medical terminology knowledge.
• Computer skills.
• Willing to work 12 hour shifts and weekends.
• Willing to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.
• Ideal: previous experience as a Patient Services Representative.

Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures sign-in; informs patients of wait time.
• Verifies patient insurance eligibility via phone, fax, or Internet; collects co-pays; updates demographics.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room/front area.
• Directs patients to billing after center research.
• Performs daily balancing (proofing/posting); takes deposits to the bank.
• Copies patient medical records and sends them out as requested.
• Files charts; able to reach overhead areas (up to 20 lbs).
• Assists in training new employees; maintains compliance with Code of Conduct, timekeeping, harassment, safety.
• Completes PSR career development within first year.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Computer skills

Verbal communication

Written communication

12-hour shifts

Multi-site work

Front desk experience

Mission alignment

Education

High School diploma

Job description

Title: Patient Services Representative

Location: City of Columbia Novant Health Urgent Care

Status: FT

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.