Patient Billing & Support Specialist – Day Shift

UMass Memorial Health; Worcester (MA); On-site; USD 44,000 - 61,000; Full time

Job summary

UMass Memorial Health is seeking a Billing/Customer Service Associate to support patient inquiries related to physician and hospital accounts. You will access the billing system, verify insurance, and work with multiple departments to resolve issues.

The role requires exceptional communication skills, knowledge of medical terminology, and strong problem-solving abilities in a high-volume environment. Typical hours are M-F, 40 hours weekly, with a day shift. Signing bonus may be available.

Qualifications

• Three years of relevant work experience, including telephone customer service.
• Knowledge of third party insurance and medical terminology.
• Demonstrated ability to deal effectively with the public, physicians, and others, both inside and outside of the organization.
• Computer skills. Excellent customer service skills and demonstrated problem solving ability.

Responsibilities

• Responds to patient/responsible party inquiries/requests for both physician and hospital accounts received via telephone, mail, email and in person by accessing the billing system.
• Accesses other relevant vendor applications to assist in resolution of patient inquiries.
• Operates within the protocols for a call distribution center.
• Works assigned system work queues within established protocols.
• Processes the patient correspondence, voice mail, and emails for Single Billing Office.
• Communicates with other areas of the revenue cycle to resolve patient inquiries.
• Performs insurance eligibility and updates, money transfers, account adjustments, reviewing EOBs, processing credit card payments, updates to demographic information, establishes payment plans, requests for refunds, and updates to guarantor information.
• Handles walk-in patient inquiries on-site and in-person.
• Documents all actions taken in billing system.
• Completes daily statistic summary report.

Skills

Telephone customer service

Medical terminology

Customer service

Problem solving

Computer skills

Education

High School Diploma

Tools

Billing system

Job description

UMass Memorial Health is seeking a Billing/Customer Service Associate to support patient inquiries related to physician and hospital accounts. You will access the billing system, verify insurance, and work with multiple departments to resolve issues.

The role requires exceptional communication skills, knowledge of medical terminology, and strong problem-solving abilities in a high-volume environment. Typical hours are M-F, 40 hours weekly, with a day shift. Signing bonus may be available.