Patient Billing Support Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 44,000 - 61,000; Full time

Job summary

UMass Memorial Health is seeking a Billing Specialist in the Single Billing Office in Massachusetts. The role focuses on handling patient inquiries, processing payments, and updating insurance data in the billing system.

Responsibilities include responding to calls, emails and walk-ins, coordinating with revenue cycle teams, and documenting activities. A High School Diploma and 3 years of customer service experience are required; the position is non-exempt, day shift with Monday–Friday hours.

Qualifications

• Three years of relevant work experience, including telephone customer service.
• Knowledge of third party insurance and medical terminology.
• Demonstrated ability to deal effectively with the public, physicians, and others, both inside and outside of the organization.

Responsibilities

• Responds to patient/responsible party inquiries/requests for both physician and hospital accounts received via telephone, mail, email and in person by accessing the billing system.
• Accesses other relevant vendor applications, such as internal and external databases to assist in the resolution of patient inquiries.
• Operates within the protocols for a call distribution center.
• Works assigned system work queues within established protocols.
• Processes the patient correspondence patient voice mail, and patient emails for Single Billing Office.
• Communicates with other areas of the revenue cycle to resolve patient inquiries.
• Performs insurance eligibility and insurance updates, money transfers, account adjustments, reviewing of patient EOBs, processing of credit card phone payments, updates to demographic information, establishes payment plans, requests for patient refunds, and updates to guarantor information.
• Handles walk-in patient inquiries on-site and in-person.
• Documents all actions taken in billing system.
• Completes daily statistic summary report.

Skills

Customer service

Telephone support

Medical terminology

Communication

Problem solving

Education

High School Diploma

Tools

Billing system

Insurance databases

Computer skills

Job description

UMass Memorial Health is seeking a Billing Specialist in the Single Billing Office in Massachusetts. The role focuses on handling patient inquiries, processing payments, and updating insurance data in the billing system.

Responsibilities include responding to calls, emails and walk-ins, coordinating with revenue cycle teams, and documenting activities. A High School Diploma and 3 years of customer service experience are required; the position is non-exempt, day shift with Monday–Friday hours.