Patient Billing & Support Specialist

Atrium Health Wake Forest Baptist; Sparta (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Job summary

Atrium Health Wake Forest Baptist is hiring a Customer Service Representative I in the Registration department to handle patient billing inquiries by phone and other channels, delivering a courteous, accurate experience.

The role requires 40 hours per week, Monday–Friday day shift, from 8:30 am to 5:00 pm, with a pay range of $20.80–$31.20 per hour. A High School Diploma or GED with 2 years of customer service experience is required; bilingual Spanish/English preferred.

Qualifications

• High School Diploma or GED with 2 years relevant customer service experience.
• Bachelor's degree preferred.
• 2 years progressive work experience in hospital or professional billing preferred.
• Epic Resolute Hospital or Resolute Professional billing experience preferred.
• HIPAA knowledge and medical terminology preferred.
• Bi-lingual (Spanish and English) preferred.

Responsibilities

• Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner.
• Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up.
• Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication.
• Responds to and documents all patient and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience.
• Understands varying business processes of both Physician Billing Office and Hospital Billing Office and routes for account resolution.
• Reads, interprets, and understands insurance correspondence including explanation of benefits and coordination of benefits.
• Demonstrates understanding of reimbursement terms across payers and plan types and impact on balances.
• Demonstrates understanding of CPT, HCPCS and ICD-10 coding methodologies.
• Performs clerical functions to complete requests and coordinates follow-up with insurers and departments.
• Updates insurance coverage and demographic information in patient billing system.
• Analyzes outstanding balances and provides consultative service to resolve accounts while protecting financial viability.
• Prompts guarantors to pay balances by phone, provides mailing address for checks, and initiates monthly payments with third-party partner.
• Meets Productivity and Quality Assurance goals set by Customer Service.

Skills

Customer service

Communication

Bilingual: Spanish & English

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Epic Resolute billing

Job description

Atrium Health Wake Forest Baptist is hiring a Customer Service Representative I in the Registration department to handle patient billing inquiries by phone and other channels, delivering a courteous, accurate experience.

The role requires 40 hours per week, Monday–Friday day shift, from 8:30 am to 5:00 pm, with a pay range of $20.80–$31.20 per hour. A High School Diploma or GED with 2 years of customer service experience is required; bilingual Spanish/English preferred.