Patient Registration Representative

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 29,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a Patient Registration Representative to greet patients, check them in for appointments and coordinate follow-up visits. The role requires accurate data entry of demographics and insurance, and collecting copays at point of service.

As a liaison among patients, the community, and healthcare professionals, you will deliver courteous, high-quality customer service in a fast-paced environment at hospital entrances and physician practices.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check patients in upon arrival.
• Collect copays at the point of service.
• Enter demographic and insurance information accurately.
• Coordinate follow-up appointments and schedule as needed.

Skills

Interpersonal communication

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visitwww.wakemed.org.

EOE

Licensure

Not Applicable
Education

High School Diploma or Equivalent Required
Experience

1 Year Customer Service Preferred