Patient Billing & Support Specialist

Kingman Healthcare; Kingman (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Kingman Healthcare is seeking a Customer Service Representative in the Patient Financial Services department to handle billing inquiries, payments, and account information for patients. The role involves a high volume of in-person and phone interactions, resolving issues accurately and promptly while maintaining compassion and professionalism.

You will verify insurance details, post payments, review accounts for accuracy, and support reporting and administrative tasks to meet departmental goals

Qualifications

• Education: High School Diploma or equivalent.
• Healthcare billing knowledge, CPT/ICD-10 coding, payer guidelines, and timely filing requirements.
• Strong customer service and communication skills.

Responsibilities

• Provide prompt, professional assistance to patients in person or by phone to resolve billing and payment inquiries.
• Verify insurance information, eligibility, and claim status via payer websites or contacting insurers.
• Post patient payments (cash, checks, cards) and reconcile daily cash drawers.
• Review accounts for accuracy of charges, adjustments, payments, and self-pay balances.
• Support reporting, productivity tracking, and administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Organizational skills

Attention to detail

Education

High School Diploma or Equivalent

Tools

Outlook

TEAMS

Excel

EHR systems

Billing systems

Job description

Kingman Healthcare is seeking a Customer Service Representative in the Patient Financial Services department to handle billing inquiries, payments, and account information for patients. The role involves a high volume of in-person and phone interactions, resolving issues accurately and promptly while maintaining compassion and professionalism.

You will verify insurance details, post payments, review accounts for accuracy, and support reporting and administrative tasks to meet departmental goals