Patient Billing & Support Specialist

Envision Healthcare; Alabama; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

9 observed holidays

Paid family leave

Job summary

Envision Healthcare is seeking a Customer Service Representative to serve as the primary contact for patients and attorneys, resolving billing questions and problems. The role requires handling calls, reviewing accounts, and navigating billing software to provide accurate information.

Candidates should have a high school diploma or GED and at least one year in a customer service setting. Strong communication, detail orientation, and knowledge of HIPAA are essential for success.

Qualifications

• High School diploma or GED required.
• One-year experience in a Customer Service environment preferred or equivalent experience of education and experience

Responsibilities

• Handle incoming calls from patients and attorneys to resolve problems and answer questions.
• Initiate collection of balances due on personal pay accounts per guidelines.
• Navigate billing software and intranet to provide the most accurate answers to the inbound callers.
• Work Patient Services’ daily legal and patient correspondence.
• Be familiar with necessary client information.
• Correspond directly with the collection agency representatives as needed to resolve patient concerns.
• Be familiar with and understand payor and state rules and regulations.
• Review Collection Status Change requests and correspond with patients regarding their collection status change.
• Work internal projects.
• Other duties as assigned

Skills

Customer Service

Attention to detail

Communication skills

HIPAA knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Envision Healthcare is seeking a Customer Service Representative to serve as the primary contact for patients and attorneys, resolving billing questions and problems. The role requires handling calls, reviewing accounts, and navigating billing software to provide accurate information.

Candidates should have a high school diploma or GED and at least one year in a customer service setting. Strong communication, detail orientation, and knowledge of HIPAA are essential for success.