Customer Service Representative I

Envision Healthcare; Alabama; On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

9 observed holidays

Paid family leave

Job summary

Envision Healthcare is seeking a Customer Service Representative to serve as the primary contact for patients and attorneys, resolving billing questions and problems. The role requires handling calls, reviewing accounts, and navigating billing software to provide accurate information.

Candidates should have a high school diploma or GED and at least one year in a customer service setting. Strong communication, detail orientation, and knowledge of HIPAA are essential for success.

Qualifications

• High School diploma or GED required.
• One-year experience in a Customer Service environment preferred or equivalent experience of education and experience

Responsibilities

• Handle incoming calls from patients and attorneys to resolve problems and answer questions.
• Initiate collection of balances due on personal pay accounts per guidelines.
• Navigate billing software and intranet to provide the most accurate answers to the inbound callers.
• Work Patient Services’ daily legal and patient correspondence.
• Be familiar with necessary client information.
• Correspond directly with the collection agency representatives as needed to resolve patient concerns.
• Be familiar with and understand payor and state rules and regulations.
• Review Collection Status Change requests and correspond with patients regarding their collection status change.
• Work internal projects.
• Other duties as assigned

Skills

Customer Service

Attention to detail

Communication skills

HIPAA knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

The Customer Service Representative will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.

Company Overview:

Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Benefits:

At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected.

Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

Paid Time Off:

Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

Responsibilities

These are your responsibilities :

• Handle incoming calls from patients and attorneys to resolve problems and answer questions.
• Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines.
• Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers.
• Work Patient Services’ daily legal and patient correspondence.
• Be familiar with necessary client information.
• Correspond directly with the collection agency representatives as needed to resolve patient concerns.
• Be familiar with and understand payor and state rules and regulations.
• Review Collection Status Change requests and correspond with patients regarding their collection status change.
• Work internal projects.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively.
• Familiarity and proficiency with the policies and procedures of the Patient Services department.
• Knowledge of Medical Insurance terminology.
• Strong attention to detail.
• Knowledge of HIPPA requirements.
• Organized, detail oriented with excellent follow through abilities. Can handle and prioritize multiple tasks. Reliable, team-oriented, pleasant with excellent interpersonal skills.
• Excellent communication skills both on the telephone and personally.
• Effective oral, written, and interpersonal communication skills.

Education/Experience

• High School diploma or general education degree (GED) required.
• One-year experience in a Customer Service environment preferred or equivalent experience of education and experience

Computer Skills

• Basic knowledge of Microsoft Office

If you are ready to join an exciting, progressive company and have a strong work ethic,join our team of experts!We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.