Healthcare Billing Support Specialist

Conifer Health Solutions; Frisco (TX); On-site; USD 41,548,000 - 62,466,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid time off

Job summary

Conifer Health Solutions is seeking a Customer Service Representative to support the Customer Service Call Center for physician billing for multiple clients. The role involves handling high call volumes, HIPAA-compliant communications, and ensuring patient satisfaction.

Required to be proficient with Microsoft Outlook, Excel, and Word; experience with GE Centricity or EPIC is a plus. A high school diploma or equivalent and 1 year in medical customer service are preferred. No travel required.

Qualifications

• High School diploma or equivalent required.
• At least 1 year experience in a medical customer service role preferred.
• Previous experience in a call center environment preferred.
• Proficiency in Microsoft Outlook, Excel and Word required.
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus.

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction.
• Follow-up on all issues not resolved during conversation with patient/guarantor.
• Ability to complete other related customer service duties as assigned.

Skills

Customer service

HIPAA compliance

Multitasking

Communication

Problem solving

Education

High School diploma or equivalent

1 year medical customer service experience

Tools

Microsoft Outlook

Excel

Word

GE Centricity

EPIC

Job description

Conifer Health Solutions is seeking a Customer Service Representative to support the Customer Service Call Center for physician billing for multiple clients. The role involves handling high call volumes, HIPAA-compliant communications, and ensuring patient satisfaction.

Required to be proficient with Microsoft Outlook, Excel, and Word; experience with GE Centricity or EPIC is a plus. A high school diploma or equivalent and 1 year in medical customer service are preferred. No travel required.