Patient Billing Specialist (On-Site, Full-Time)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

CEENTA in Charlotte, NC seeks a professional Business Office Representative to be a front-line resource for patients with billing questions. You will help patients understand balances, insurance details, and payments, while maintaining confidentiality and accuracy.

On-site, full-time, Monday–Friday 8:00 a.m. to 5:00 p.m., you will use Epic EMR to document interactions, research accounts, and communicate with internal teams to resolve billing issues, ensuring courteous, timely service in a

Qualifications

• High school diploma or equivalent is required.
• 2-4 years of healthcare experience is required.
• Epic EMR experience is preferred.
• Ability to interpret Explanation of Benefits (EOBs).
• Strong written and verbal communication skills with a professional, courteous tone.

Responsibilities

• Answer incoming calls to the Business Office with urgency, professionalism, and empathy.
• Assist patients with questions regarding balances, statements, insurance, and payments.
• Research patient accounts thoroughly to resolve billing concerns accurately.
• Communicate with internal teams using Epic, in-basket messaging, email, and other channels to ensure resolution.
• Manage accounts receivable by accepting and accurately processing patient payments.
• Document all patient interactions, inquiries, actions taken, and outcomes in detail.
• Work assigned account queues, including duplicate charges, credits, merged accounts, returned mail, and bankruptcy cases.
• Respond to emails, faxes, and communications from patients and internal CEENTA locations.
• Demonstrate confidentiality, professionalism, and adherence to CEENTA policies at all times.
• Maintain reliable attendance and the ability to work on-site in a fast-paced environment.

Skills

Healthcare billing experience

Communication skills

Attention to detail

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

CEENTA in Charlotte, NC seeks a professional Business Office Representative to be a front-line resource for patients with billing questions. You will help patients understand balances, insurance details, and payments, while maintaining confidentiality and accuracy.

On-site, full-time, Monday–Friday 8:00 a.m. to 5:00 p.m., you will use Epic EMR to document interactions, research accounts, and communicate with internal teams to resolve billing issues, ensuring courteous, timely service in a