Patient Access & Scheduling Specialist

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

CEENTA in Charlotte, NC is seeking a Patient Access Specialist who will be the first point of contact for patients. You’ll help with scheduling needs, verify information, and ensure accurate documentation in the EHR while delivering exceptional service in a fast-paced setting.

You will handle inbound calls, assist with billing questions, and maintain confidentiality per HIPAA. This role requires strong communication, attention to detail, and the ability to multi-task in a busy clinic environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of relevant experience (medical office or high volume call center required).
• Experience with Epic EHR is a plus.
• Strong communication and customer service skills.
• Ability to multi-task, stay focused, and perform under pressure.
• High attention to detail and ability to learn quickly.
• Commitment to ethical behavior and patient confidentiality.

Responsibilities

• Answer 115–125 inbound calls per day with a friendly, professional tone.
• Schedule, reschedule, and cancel patient appointments in the EHR.
• Collect, verify, and enter patient demographic and insurance information.
• Document and route patient triage requests to providers.
• Assist with general questions, concerns, and complaints.
• Collect pre‑payments and patient balances.
• Operate a multi‑line phone system.
• Maintain accuracy, confidentiality, and compliance with HIPAA.
• Collaborate with teammates and contribute to a positive work environment.
• Demonstrate reliable, predictable attendance and adherence to all policies.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

CEENTA in Charlotte, NC is seeking a Patient Access Specialist who will be the first point of contact for patients. You’ll help with scheduling needs, verify information, and ensure accurate documentation in the EHR while delivering exceptional service in a fast-paced setting.

You will handle inbound calls, assist with billing questions, and maintain confidentiality per HIPAA. This role requires strong communication, attention to detail, and the ability to multi-task in a busy clinic environment.