Patient Billing & Services Specialist

Lexington Health; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lexington Health is seeking a Customer Service representative to handle inbound calls and assist customers with questions about their bills or services at Lexington Medical Center in Columbia, SC. The role is full-time, day shift, with hours from 8:30am to 5:00pm.

The position requires a high school diploma or equivalent and 1 year of telephone or customer service experience, or 2 years in hospital/physician billing.

Qualifications

• Minimum Education: High School Diploma or Equivalent.
• Minimum Years of Experience: 1 year in telephone or customer service-related roles OR 2 years in hospital and/or physician billing office.
• Required Training: Excellent interpersonal/communication skills; Experience with online computer systems.

Responsibilities

• Responds to all written and oral correspondence concerning patient accounts or refers to appropriate party as quickly and efficiently as possible.
• Documents all account related, patient related information on the personal computer.
• Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and performs all follow-up as needed.
• Performs all other duties as assigned by authorized personnel or as required in an emergency.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and coworkers.
• Shows courtesy, compassion and respect. Adheres to dress code and Service Excellence policy.
• Responsible for meeting productivity levels as defined in the critical elements specific to the job.
• Attends corporate compliance in services and adheres to overall hospital compliance program.

Skills

Interpersonal skills

Communication

Telephone etiquette

Education

High School diploma or equivalent

Tools

Computer systems

Job description

Lexington Health is seeking a Customer Service representative to handle inbound calls and assist customers with questions about their bills or services at Lexington Medical Center in Columbia, SC. The role is full-time, day shift, with hours from 8:30am to 5:00pm.

The position requires a high school diploma or equivalent and 1 year of telephone or customer service experience, or 2 years in hospital/physician billing.