Patient Billing & Service Specialist (Day Shift)

Lexington Medical Center; Columbia (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day ONE medical, dental, and life

403(b) match plan day one

Tuition reimbursement

Short-term disability

Long-term disability

Adoption assistance

Life insurance

Job summary

Lexington Health is seeking a Customer Service representative to handle inbound calls for the Business Office. The role involves assisting customers with questions about bills and services, via phone and walk-ins, and ensuring prompt resolution.

The position requires a High School Diploma or equivalent and 1 year of customer service experience (or 2 years in hospital/physician billing). Excellent interpersonal skills and familiarity with online systems are essential.

Qualifications

• Minimum Education: High School Diploma or Equivalent.
• 1 Year of Experience in Telephone or Customer Service-Related Roles OR 2 Years of Experience in Hospital and/or Physician Billing Office.
• Excellent interpersonal/communication skills; Experience with line line computer systems.

Responsibilities

• Responds to all written and oral correspondence concerning patient accounts, or refers to appropriate party as quickly and efficiently as possible.
• Documents all account related, patient related information on the personal computer.
• Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and performs all follow-up as needed.

Skills

Interpersonal skills

Customer service

Phone etiquette

Communication

Education

High School Diploma or Equivalent

Tools

Hospital billing software

Job description

Lexington Health is seeking a Customer Service representative to handle inbound calls for the Business Office. The role involves assisting customers with questions about bills and services, via phone and walk-ins, and ensuring prompt resolution.

The position requires a High School Diploma or equivalent and 1 year of customer service experience (or 2 years in hospital/physician billing). Excellent interpersonal skills and familiarity with online systems are essential.