Customer Service Rep

Lexington Medical Center; Columbia (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day ONE medical, dental, and life

403(b) match plan day one

Tuition reimbursement

Short-term disability

Long-term disability

Adoption assistance

Life insurance

Job summary

Lexington Health is seeking a Customer Service representative to handle inbound calls for the Business Office. The role involves assisting customers with questions about bills and services, via phone and walk-ins, and ensuring prompt resolution.

The position requires a High School Diploma or equivalent and 1 year of customer service experience (or 2 years in hospital/physician billing). Excellent interpersonal skills and familiarity with online systems are essential.

Qualifications

• Minimum Education: High School Diploma or Equivalent.
• 1 Year of Experience in Telephone or Customer Service-Related Roles OR 2 Years of Experience in Hospital and/or Physician Billing Office.
• Excellent interpersonal/communication skills; Experience with line line computer systems.

Responsibilities

• Responds to all written and oral correspondence concerning patient accounts, or refers to appropriate party as quickly and efficiently as possible.
• Documents all account related, patient related information on the personal computer.
• Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and performs all follow-up as needed.

Skills

Interpersonal skills

Customer service

Phone etiquette

Communication

Education

High School Diploma or Equivalent

Tools

Hospital billing software

Job description

Customer Service
Full Time
Day Shift
8:30am -5:00pm

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Answers incoming calls to Business Office. Assists customers via phone and walk- ins with questions pertaining to their bill or services pertaining to LMC.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of Experience in Telephone or Customer Service-Related Roles --OR-- 2 Years of Experience in Hospital and/or Physician Billing Office
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Excellent interpersonal/communication skills;

Experience with on line computer systems.

Essential Functions

• Responds to all written and oral correspondence concerning patient accounts, or refers to appropriate party as quickly and efficiently as possible.
• Documents all account related, patient related information on the personal computer.
• Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and performs all follow-up as needed.

Duties & Responsibilities

• Performs all other duties as assigned by authorized personnel or as required in an emergency.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and coworkers. Shows courtesy, compassion and respect. Conforms to Service Excellence policy and "House Rules". Adheres closely to dress code as set forth in the Business Office policy and procedures.
• Responsible for meeting productivity levels as defined in the critical elements specific to the job.
• Attends corporate compliance in services and adheres to overall hospital compliance program.
  

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full‑time employees employer paid short‑term disability and long‑term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination‑free environment, and to recruit, select, on‑board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.