Customer Service Rep

Lexington Medical Center; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day One medical, dental and life保险

FSAs

403(b) match

Employer paid life insurance

Disability coverage

Student loan forgiveness

Job summary

Lexington Medical Center is seeking a Customer Service representative to handle incoming calls for the Business Office and assist patients with billing questions. The role supports walk-ins and phone inquiries, ensuring accurate information and high-quality service.

Requirements include a high school diploma and 1 year in customer service or 2 years in hospital billing; strong interpersonal and communication skills are essential for success in a busy hospital setting located in West Columbia, SC.

Qualifications

• Minimum education: High School Diploma or Equivalent.
• 1 year in Telephone or Customer Service roles or 2 years in hospital/physician billing.
• Excellent interpersonal/communication skills; line computer systems experience.

Responsibilities

• Answers incoming calls to the Business Office and assists customers with billing questions.
• Documents all account information on the computer and maintains records.
• Aids patients and staff, handling walk-ins and phone inquiries to ensure satisfaction.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and conducts needed follow-up.

Skills

Customer service

Telephone handling

Interpersonal skills

Education

High School diploma or equivalent

Job description

Select how often (in days) to receive an alert:

Customer Service
Full Time
Day Shift
8:30am -5:00pm

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bedteachinghospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcareand was first in the state to achieve Magnet with Distinctionstatus for excellence in nursing care. Consistently ranked as bestin the Columbia Metroarea by U.S. News & World Report, Lexington Healthdelivers more than 4,000babies each year, performs more than 34,000surgeries annually and isthe region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Answers incoming calls to Business Office. Assists customers via phone and walk- ins with questions pertaining to their bill or services pertaining to LMC.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: 1 Year of Experience in Telephone or Customer Service-Related Roles --OR-- 2 Years of Experience in Hospital and/or Physician Billing Office
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Excellent interpersonal/communication skills;

Experience with on line computer systems.

Essential Functions

• Responds to all written and oral correspondence concerning patient accounts, or refers to appropriate party as quickly and efficiently as possible.
• Documents all account related, patient related information on the personal computer.
• Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
• Answers the telephone courteously and takes accurate messages.
• Maintains accurate patient account records and performs all follow-up as needed.

Duties & Responsibilities

• Performs all other duties as assigned by authorized personnel or as required in an emergency.
• Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and coworkers. Shows courtesy, compassion and respect. Conforms to Service Excellence policy and “House Rules”. Adheres closely to dress code as set forth in the Business Office policy and procedures.
• Responsible for meeting productivity levels as defined in the critical elements specific to the job.
• Attends corporate compliance in services and adheres to overall hospital compliance program.
  

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Student loan forgiveness

Equal Opportunity Employer

It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.