Patient Billing Resolution Specialist

Community Health Network; Indianapolis (IN); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Patient Account Resolution Representative to answer inbound billing inquiries with professionalism, compassion, and accuracy from first contact through account resolution.

You will listen, research, educate, and resolve questions while maintaining patient confidentiality and documenting steps for easy follow-up. The role supports the organization's mission by delivering reliable service and collaborative problem-solving.

Qualifications

• Two or more years of revenue cycle healthcare experience.
• Working knowledge of revenue cycle processes.
• Experience with Epic EMR strongly preferred.
• Ability to research, troubleshoot, and de-escalate patient billing concerns.

Responsibilities

• Answer inbound billing inquiries in a professional, compassionate, and knowledgeable manner from initial contact through account resolution.
• Research, educate, and resolve billing inquiries to ensure patient satisfaction.
• Maintain patient confidentiality and documentation for easy follow-up.
• Collaborate with team and departments to support accurate billing and reimbursement.

Skills

Team collaboration

Excellent communication

Dependability

Positive attitude

Problem solving

Research skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

PowerPoint

Teams

Word

Job description

Community Health Network in Indianapolis is seeking a Patient Account Resolution Representative to answer inbound billing inquiries with professionalism, compassion, and accuracy from first contact through account resolution.

You will listen, research, educate, and resolve questions while maintaining patient confidentiality and documenting steps for easy follow-up. The role supports the organization's mission by delivering reliable service and collaborative problem-solving.