Patient Financial Navigator

Community Health Network; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Patient Financial Advocate to help patients navigate Account Services for the Central Billing Office. This role focuses on completing the financial clearance process with empathy, accuracy, and speed.

You will educate patients on resources, coordinate with hospital staff, and resolve billing questions, escalations, and payment plans while maintaining a patient‑focused, quality‑conscious work climate.

Qualifications

• Ability to attentively listen, identify non‑verbal cues and effectively communicate both verbally and in writing to all inquiries
• Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion
• Ability to communicate effectively with patients, families, staff, and physicians
• Strong attention to detail
• Ability to use customer service skills to provide an exceptional experience
• High School Diploma or GED required
• One or more years of experience in a hospital or physician office, and/or revenue cycle with an intermediate working knowledge of billing

Responsibilities

• Coordinate and navigate all aspects of Account Services.
• Ensure the financial clearance process has been completed and met for all applicants.
• Assist internal and external customers in developing solutions that improve resolution and financial viability for the network.

Skills

Active listening

Communication

Oral communication

Written communication

Coordination

Prioritization

Attention to detail

Customer service

Education

High School Diploma or GED

Job description

Community Health Network in Indianapolis is seeking a Patient Financial Advocate to help patients navigate Account Services for the Central Billing Office. This role focuses on completing the financial clearance process with empathy, accuracy, and speed.

You will educate patients on resources, coordinate with hospital staff, and resolve billing questions, escalations, and payment plans while maintaining a patient‑focused, quality‑conscious work climate.