Patient Account Resolution Rep - Client Services

Community Health Network; Indianapolis (IN); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Community Health Network in Indianapolis is seeking a Patient Account Resolution Representative to answer inbound billing inquiries with professionalism, compassion, and accuracy from first contact through account resolution.

You will listen, research, educate, and resolve questions while maintaining patient confidentiality and documenting steps for easy follow-up. The role supports the organization's mission by delivering reliable service and collaborative problem-solving.

Qualifications

• Two or more years of revenue cycle healthcare experience.
• Working knowledge of revenue cycle processes.
• Experience with Epic EMR strongly preferred.
• Ability to research, troubleshoot, and de-escalate patient billing concerns.

Responsibilities

• Answer inbound billing inquiries in a professional, compassionate, and knowledgeable manner from initial contact through account resolution.
• Research, educate, and resolve billing inquiries to ensure patient satisfaction.
• Maintain patient confidentiality and documentation for easy follow-up.
• Collaborate with team and departments to support accurate billing and reimbursement.

Skills

Team collaboration

Excellent communication

Dependability

Positive attitude

Problem solving

Research skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

PowerPoint

Teams

Word

Job description

9:00am - 5:30pm, Monday- Friday, with possible on-site training and meetings per business needs

Community Health Network 8.12K subscribers

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Account Resolution Representative position is responsible for answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction. Maintains patient confidentiality and documentation appropriately for easy follow up. This role supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally.

Exceptional Skills and Qualifications

Applicants for this position should demonstrate the ability to collaborate effectively within a team environment, possess excellent communication skills, and exhibit dependability and reliability. Additionally, candidates should maintain a focused approach and a positive attitude towards problem-solving.

• High school diploma or GED equivalent required.
• Two (2) or more years of experience in revenue cycle healthcare.
• Healthcare, insurance, medical billing and/or reimbursement experience preferred.
• Working knowledge of Revenue Cycle processes.
• Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word.
• Ability to research, troubleshoot, and de-escalate patient billing concerns.
• Working math aptitude and critical thinking skills.
• Ability to perform in a fast-paced environment.
• Maintains patient confidentiality and documentation appropriately for easy follow-up.
• Previous experience with Epic EMR strongly preferred.
• This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department.
• Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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