Patient Billing & Resolution Specialist

experiencedAlliedHealth; Charlottesville (VA); On-site; USD 25,000 - 41,000; Full time

Job summary

UVA Health in Charlottesville seeks a Customer Service Resolution Specialist to answer and resolve billing questions, patient balances, and inquiries with care and professionalism. The role centers on the call center as the main contact point for inbound customer interactions, including outreach to assist uninsured or under-insured patients.

Responsibilities include analyzing billing to determine patient responsibility, resolving balances using proven techniques, and providing exceptional

Qualifications

• High School Graduate or Equivalent.
• 1 year relevant experience preferred.
• Licensure: None required.

Responsibilities

• Resolves patient responsibility balances through established debt-collection techniques.
• Responds to customer inquiries via calls, email, fax, or mail.
• Uses electronic billing and medical retrieval systems to resolve guarantor/patient inquiries.
• Provides quality assurance for all patient inquiries.
• Other duties may be assigned.

Skills

Customer service

Debt collection

Data entry

Communication

Education

High school diploma or equivalent

Tools

Billing systems

Medical retrieval systems

Job description

UVA Health in Charlottesville seeks a Customer Service Resolution Specialist to answer and resolve billing questions, patient balances, and inquiries with care and professionalism. The role centers on the call center as the main contact point for inbound customer interactions, including outreach to assist uninsured or under-insured patients.

Responsibilities include analyzing billing to determine patient responsibility, resolving balances using proven techniques, and providing exceptional