Patient Billing & Resolution Specialist

Commonwealth of VA Careers; Charlottesville (VA); On-site; USD 24,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Health savings plans

Certification and education support

Generous paid time off

Job summary

UVA Health in Charlottesville, VA seeks a Customer Service Resolution Specialist to handle and resolve patient questions, balances, and billing inquiries with courtesy and professionalism. The role centers on inbound contacts via call center and other channels, providing information on financial assistance and directing patients toward resolution.

You will use billing systems and knowledge of medical billing to determine responsibility, perform data entry, and support a range of

Qualifications

• High school diploma or equivalent required.
• 1 year of relevant experience preferred.
• Licensure not required.

Responsibilities

• Analyze billing processes to determine patient responsibility.
• Resolve patient balances using proven debt collection techniques.
• Provide excellent customer service including quality assurance for inquiries.
• Handle contact center functions: answer calls, respond to email, meet performance expectations.
• Other duties may be assigned as needed.

Skills

Customer service

Debt collection

Data entry

Medical billing

Education

High school diploma

Tools

Billing software

Job description

UVA Health in Charlottesville, VA seeks a Customer Service Resolution Specialist to handle and resolve patient questions, balances, and billing inquiries with courtesy and professionalism. The role centers on inbound contacts via call center and other channels, providing information on financial assistance and directing patients toward resolution.

You will use billing systems and knowledge of medical billing to determine responsibility, perform data entry, and support a range of