Patient Billing & Resolution Specialist

University of Virginia; Charlottesville (VA); On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off

Health Savings Plans

Job summary

UVA Health in Charlottesville, VA is seeking a Customer Service Resolution Specialist. You will handle inbound questions, billing inquiries, and patient responsibility balances with courtesy and professionalism, using medical billing systems and financial assistance knowledge to resolve issues.

This role requires responding to calls, emails, and other communications, performing data entry, and contributing to patient satisfaction by ensuring accurate account resolution and compassionate service.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of relevant experience preferred.
• Knowledge of medical billing and patient financial assistance is helpful.

Responsibilities

• Respond to calls and emails; resolve patient balances and inquiries.
• Analyze billing to determine patient responsibility amounts.
• Provide quality customer service and ensure accurate data entry.
• Perform contact center tasks: answer calls, respond to email, meet performance expectations.

Skills

Customer service

Data entry

Medical billing knowledge

Phone and email handling

Education

High School Graduate or Equivalent

Tools

Billing software

Medical retrieval systems

CRM systems

Job description

UVA Health in Charlottesville, VA is seeking a Customer Service Resolution Specialist. You will handle inbound questions, billing inquiries, and patient responsibility balances with courtesy and professionalism, using medical billing systems and financial assistance knowledge to resolve issues.

This role requires responding to calls, emails, and other communications, performing data entry, and contributing to patient satisfaction by ensuring accurate account resolution and compassionate service.